I have the pleasure of traveling quite a bit. This allows me to see a variety of great places and great people. It also puts me in a great number of airplanes. Many times the service is less than stellar, but every once in a while I encounter someone who makes the concept of being trapped in a metal tube at 35,000 feet quite enjoyable! There are two people who come to mind; one is Kit Rupp out of Detroit, MI. She was so fantastic and excited when I was traveling to speak at a convention in MI. (I realize that the thought of flying to Michigan in the dead of winter is a crazy concept, but until I find a way to have 10,000 people come to my house to hear me speak; I have to go to them)
The more recent example happened the other weekend. Shelly and I were heading back from Colorado and were frantically trying to catch our flight. My book signing line at the convention I was keynoting was longer than usual and I wanted to make sure I had an opportunity to help everyone I could. We finally arrived at the airport and checked in for our 3:05 flight AT 2:29!! Put on the running shoes, blast through security, and run 96 football fields to the gate.
We were greeted at the end of the jet way by a wonderful woman named Barb. She was singing and laughing. We were seated in the front row and witnessed her pleasant demeanor with every boarding guest. After everyone was seated I made a point to compliment her on her attitude. "I have been doing this for years and I have found that my work is so much more pleasant if I bring a great attitude."
Needless to say, I will go out of my way to fly Frontier airlines. I would challenge you to bring the "Barb Factor" to everything you do today. Brighten someone's day, compliment others, and provide exceptional service.