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Archive for the ‘ Customer Experiences ’ Category

Extra Excellence Is Everything

The Shef February 2nd, 2017 No Comments

The attitude of excellence creates customer loyalty. We all enjoy experiencing excellence when we purchase something. Whether it is fresh cookies when you check into a hotel, a bottle of water when you jump into your Uber, or the server at the restaurant going out of their way to make your dining experience outstanding; extras […]

Your Customers Demand More Cowbell!

The Shef August 3rd, 2015 No Comments

Give your customers more of what they rave about. While it is valuable to fix problems and shore up your weaknesses in business; the highest performing people and brands all do the same thing…they focus more on what they are awesome at. Being a “Jack or Jill of Everything” is a recipe for disaster. A fun […]

3 Commandments of Creating Contagious Customers

The Shef August 28th, 2013 1 Comment

Most businesses say that customer experience is important to their mission, yet very few intentionally do the necessary work to create amazing customer experiences at every level. When a business designs a predictably awesome customer experience, the barrier of price and commodization fade away. Weaving awesome customer experiences into the fabric of a business requires […]

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