Referral Roulette Your Bank Can’t Afford to Play! Every bank gambles. The bank bets that the customer will repay their loans on time, they bet that their investments will create a respectable return, they bet that their customers will instinctively send solid referrals to them.  2 out of 3 ain’t bad. Referrals are extremely profitable for […]

A few days ago, I was invited to speak to the Young Presidents Organization at the Four Seasons Resort in Scottsdale, AZ.  The Phoenix/Scottsdale area was experiencing record low temperatures, and most businesses are not set up to handle chilly weather like they are in other parts of the country. The staff at the Four […]

Golfing and business seem to go hand in hand, but the successful and motivated salesperson realizes that the true magic to both games is the short game. It is the little things that make a huge difference in customer relationships, buying decisions, and overall success in business. There is nothing more valuable than a motivated […]

Acquiring new customers is one of the most expensive tasks for any business. Unfortunately, most businesses are working far too hard at this task by doing everything themselves. One simple strategy that is simple and very cost effective is strategic partnerships. One of the greatest examples brilliant partnerships is New Balance  and Westin Hotels. Maintaining […]

 One of the most consistent comments I hear people mention is that they are not qualified to give advice to others, especially if the recipient of that advice has achieved notable success. While there are professions which require licensing those offering advice (financial planning, insurance, medical, etc.), most areas of life require no such licensing or […]

Awesomeness- The overwhelming desire to perform above and beyond expectation (even when no one is looking) and creating a culture which draws the best employees and customers to your business Your business is awesome. You have a positive mantra written on the wall of the break room, your 21 irrefutable laws of customer satisfaction manual is readily available […]

One of my mentors and fellow speakers/authors, Brendon Burchard is at it again. He’s GIVING AWAY hardcover copies of his new book RIGHT NOW! His new book is called “The Charge: Activating the 10 Human Drives that Make You Feel Alive“. Claim Yours NOW Before They’re All Gone!  Give yourself the gift of personal growth…for FREE! (Just pay postage). […]

Every human resource person and entrepreneur has asked themselves, “Why did I hire this person?” Some people are simply great interviewers, but when they are actually put to work, they don’t really perform. This got me thinking about Stevie Wonder working as a chauffeur.  Is Stevie Wonder a very talented man? Absolutely. Is he a […]

Success in any kind of endeavor relies upon the quality of the relationships which you feed. Whether you are part of an organized networking group like BNI, participate in conversations with others at social networking sites like Mashable, or regularly attend Chamber of Commerce events; the principals of networking remain true. Today we will be […]