"Everyone can brighten a room. Some when they enter it and others when they leave."

When to Let Customers Go

The Shef March 21st, 2012 No Comments

Why would you ever want to get rid of a client/customer? After all, don’t you head out every day on a mission to build your client/customer base, not tear it down? The answer may shock you, and the truth is that all successful businesses turn away business. I was visiting with a client the other day who is [...]

Sales Masters in Booster Seats

The Shef March 15th, 2012 1 Comment

When is the last time you observed a five year old acting refined, calm, and straight faced when they were talking about something that excited them? They may be excitedly describing a trip to the park, a new toy, or even a new friend that they made at school…Five year old children don’t really care [...]

Networking vs. Not Working

The Shef March 9th, 2012 No Comments

Success in any kind of endeavor relies upon the quality of the relationships which you feed. Whether you are part of an organized networking group like BNI, participate in conversations with others at social networking sites like Mashable, or regularly attend Chamber of Commerce events; the principals of networking remain true. Today we will be [...]

Leadership Lessons While Falling From 4000 Feet

The Shef February 24th, 2012 1 Comment

My parachute had been triple checked. My backup chute was checked…the jump master shouted over the noise of the wind and airplane engine that it was my turn to jump. My hands grabbed the metal bar which ran from the jump door to the mid point of the Cessna’s wing. My feet had finally left [...]

Speaking Success, and a Swift Kick

The Shef February 9th, 2012 No Comments

The success rate of people within the speaking business is quite small. Bryan Caplovitz, the founder of Speakermatch, (an amazing lead service for speakers), mentions that 31 out of 32 speakers will not make it past their first 12 months in the speaking business. The number one cause of speakers quitting the business is the [...]

VHS or Beta? Ten Things That Have Become Extinct

The Shef January 24th, 2012 No Comments

Do you remember when you bought your first VCR? The first question that people were faced with was which format to buy. There was debate among the electronics professionals as to whether the public would embrace the technologically superior Betamax format, or the VHS format. When you purchased one of these suitcase sized machines for [...]

Creating Rock Star Customer Service

The Shef January 20th, 2012 No Comments

Are You Breathing Clean Air?

The Shef January 16th, 2012 No Comments

I know someone very close to me who has been suffering from emphysema for several years. This past year, her health took a turn for the worse and we were concerned by her lack of energy and the lack of color in her skin. She had been working with a doctor locally, but he didn’t [...]

The Speaker, The Sheriff, and the Kayak

The Shef January 13th, 2012 No Comments

Yes I Am Crazy…Thank You for Asking!

The Shef January 4th, 2012 No Comments

Has anyone ever told you that your idea was crazy? I’m sure that you have endured the criticism of naysayers when sharing your hopes, dreams, and ideas. Some people may scoff, others may verbally tell you that you are nuts, yet others will simply walk away. Enjoy the following examples of “crazy” ideas listed below [...]

 

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